COMPANY PROFILE

company_profile

Career Training Institute (CTI) is a  Registered Training Organisation and Group Employer, with a focused purpose to advance education and workplace readiness of school and post school students. Through quality training and in partnership with selected business enterprise, we aim to develop young Australians so that they enter the workforce skilled, equipped and motivated to succeed.

As a Registered Training Organisation, Career Training Institute provides quality-assured and nationally recognised training and qualifications with a focus on the business sector.

As a Group Employer, Career Training Institute employs trainees / students, utilising the facilities of Host Employers to provide relevant workplace training and experiences.

VALUE STATEMENT

Career Training Institute is committed to pursue excellence in every facet of operation underpinned by the core values of:

Integrity

Honesty and strong moral principles are applied to every detail.

Flexibility

Opportunities are provided for all stakeholders.

Respect

Acknowledgement that all learners are individuals who are to be respected for who they are and the capacity they have.

Timeliness

Projects are planned, deadlines are met and expectations are honoured.

CUSTOMER SERVICE CHARTER

Time

We will model what we expect from others. Timely correspondence is key to effective operation.

  • Emails will be responded to within one business day.
  • Phone calls will be returned within one business day.
  • Assessment feedback will be returned within five business days.
  • A student will be reminded to submit if an assessment deadline has not been met within three business days of the deadline.
  • An employer will be notified if a student has not submitted their assessment item(s) within two weeks of the original deadline.

Contact with Participating Employers

Regular correspondence with their employee’s progress. As a minimum, CTI will:

  • Copy the employer in on correspondence that sets dues dates for assessment submissions.
  • Inform the employer if the student is not making the required progress.

Contact with Students

Regular contact with students is integral to success. As a minimum CTI will:

  • Set due dates for assessment submissions.
  • Send a reminder to students to submit assessment.
  • Provide timely assessment feedback.
  • Send reminders if the due assessment submission is not received.

Feedback

We welcome suggestions, complaints and compliments. This feedback is essential to the continuous improvement of the organisation.

  • We collect feedback as required by legislation through Learner Engagement and Employer Satisfaction Questionnaires.
  • We collect feedback from students and employers and collate these results.
  • We have a policy and procedure for complaints and appeals and use feedback for continuous improvement.

OUR TEAM

Career Training Institute has a team of dedicated personnel that form a structure that is able to facilitate the support that our clients need. Our team comprises of:

BOARD

Board Members with
National Representation

MANAGEMENT

CEO

RTO Manager

Group Employment Manager

Traineeship Manager

TRAINING

Qualified Trainers &
Assessors

SUPPORT

Helpdesk

Enrolments

Accounts

CTI staff2

Left to right: Front row; Ross Smith, Nadja Bozanic, Priscilla Brown, Doug Burgess  Back Row; David Iles, Katrina Best, Veer Fowdar, John Duffield, Doug Wheeler

LOCATION

As a national entity, we have representation in each state.

NATIONAL CONTACT DETAIL

   info@careertraining.edu.au
   1300 284 111

STATE OFFICES

NSW
Shepherds Bay House, Level 2,
127 Bowden Street, Meadowbank, NSW 2114

STATE OFFICES

VIC
35 Corporate Place,
Broadmeadows, VIC 3041

SA
6 Park Ave, Aberfoyle Park SA 5159

STATE OFFICES

QLD
190 Ingleston Road, Wakerley QLD 4154

WA
8 Woodthorpe Drive, Willetton WA 6155

TAS
1 Kestrel Street, Claremont TAS 7011

Hit the Ground Running